Terms of service

By using our website and placing an order, you agree to the following:

  • All live fish require 20–30 working days to process before shipping.

  • Once shipped, delivery is typically completed within 48 hours via UPS Next Day Air.

  • Shipping only occurs Mon–Wed to prevent weekend delays.

  • You must be available to receive your order upon the first delivery attempt.

  • We reserve the right to delay shipping during unsafe weather.

  • You accept the DOA and Refund Policies as outlined.

  • Misuse of our policies may result in refusal of future orders.